Shipping and Return Policy
What is your shipping and return policy?
When will my order arrive?
How many days do I have to make a return?
You have 7 days from the delivery date to send back your return.
What happens if my return is received after the 7 days?
Any returns received after the 7day period will NOT be accepted.
It will be returned to you and additional shipping fees may occur.
What do I include with my return ?
Original Sales Invoice must be included with the return. Items marked with Final Sale or purchased with a discount code cannot be returned, refunded, exchanged or receive store credit.
What do I do if my item is damaged or I received the incorrect item ?
Damage items must be reported via email within 2 days of receiving merchandise or it cannot be returned. Damaged returns not reported within 2 day time frame along with proof of damage will NOT be accepted.
If you receive the incorrect item email us within 2 days of receiving the item, along with proof. Then ship it back to us within 7days of the delivery date and we will send you back the correct item at no additional charge.
What items are returnable?
Most apparel and shoes are returnable within 7 days of the delivery date. Store Credit only will be issued no refunds. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original box and then packaged durably. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
The following items are excluded and cannot be returned:
Still have questions? Email us firstname.lastname@example.org with your full name, order number and we will get back to you shortly.